http://workplacedemocracy.com/2009/07/27/investors-benefit-from-zappos-democratic-work-environment/ The Source for News, Analysis, and Opinion about the Future of Management Tue, 07 Dec 2010 14:06:50 +0000 hourly 1 http://wordpress.com/ http://workplacedemocracy.com/2009/07/27/investors-benefit-from-zappos-democratic-work-environment/#comment-34 Thu, 06 Aug 2009 00:09:16 +0000 http://workplacedemocracy.com/?p=60#comment-34 [...] Além disso, a Zappos é reconhecida por ser uma empresa democrática. E a democracia vai até o ponto da liberdade com que o pessoal de atendimento tem para resolver problemas de clientes. “As many democratic and decentralized companies have realized, the key to offering fantastic support is to enable employees to rely on their instincts and to trust them to make their own decisions. At Zappos, customer service call center reps are not required to read from scripts. Instead, they are encouraged to use discretion in making their own decisions without seeking approval from their supervisors.”fonte: http://workplacedemocracy.com/2009/07/27/investors-benefit-from-zappos-democratic-work-environment/ [...]

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